Payment Security Policy

  1. Introduction:

1.1 This Payment Security Policy:

1.1.1 applies to Registered Users who have purchase Goods through the Voltex (Pty) Ltd (“Voltex”) Website and who have active online store accounts with Voltex;

1.1.2 forms part of the Voltex Website Terms and Conditions (“the Terms and Conditions”) and accordingly words defined in the Terms and Conditions shall have the same meaning in this Policy, unless the context indicates otherwise.

  1. Payment Security

2.1 Our payment gateways only use the strictest forms of encryption at checkout, namely 256bit Secure Socket Layers (SSL) and no credit card details are stored on the Voltex website.

2.2 3D Secure validation and security pin procedures set by 3D Secure are required for you to transact with us.

What is 3D Secure?

3D Secure provides Visa and MasterCard cardholders with extra protection when purchasing online, and South African banks have now made this security step mandatory in order to protect you against the unauthorised use of your card for online transactions.

How does it work?

Already Registered: Once you’ve entered your credit card details, you will then be redirected to 3D Secure. You will be prompted with a screen requesting a one time PIN (OTP) which is sent to your cell phone, or a PIN / password that you have chosen beforehand.

Not Registered: If you’re a first time e-commerce shopper, or your card has not been registered yet, you will be prompted with a screen asking you to register for 3D Secure. Simply follow the on-screen prompts, it’s easy.

  1. Payment Options Accepted

Payment may be made via Visa and Master Card credit cards or by bank transfer into Voltex’s bank account, the details of which will be provided on request.

  1. Credit Card Acquiring and Security

Credit card transactions will be acquired for Voltex by Payfast who are the approved payment gateway for Standard Bank of South Africa

  1. Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Need help?

If you’re having trouble authenticating or registering with 3D Secure, please contact your bank for assistance. For more information regarding our security measures to ensure the privacy of your information, see our Privacy Policy.